Loeber Motors

4255 W Touhy Ave

Lincolnwood

,

Illinois

60712

888-211-4485

Dealer Contact

Dealer Contact

Customer:

Eliza B Sweitzer

Vehicle:

2011 MERCEDES-BENZ M-CLASS

Sales:

VITAS MARKEVICIUS

Bus. Manager:

MICHAEL H NEMETH

 May 2,2011

 

Excellent customer service. I will only buy a car from Loeber Motors and will tell everyone I know to do the same.


1.

How satisfied were you with the comfort and cleanliness of our facility Loeber Motors?

10

2.

How satisfied were you with your Sales Consultant's courtesy in serving you?

10

3.

How satisfied were you with your Sales Consultant's honesty and integrity?

10

4.

How satisfied were you with your Sales Consultant's help in determining your needs?

10

5.

How satisfied were you with your Sales Consultant's knowledge/expertise about vehicles?

10

6.

Were you offered a test drive?

Yes

7.

How satisfied were you with the amount of time to complete the sales transaction?

10

8.

How satisfied were you with the explanation of your lease payment or purchase price?

10

9.

How satisfied were you with the honesty of the person who handled the paperwork or finance process?

10

10.

How satisfied were you with the explanation of the owner's manual, warranty, service policies, features and controls of your vehicle?

10

11.

Did anyone at the dealership offer to customize your vehicle preferences upon delivery (i.e., favorite radio stations, home address in Navigation, Bluetooth pairing, etc.)?

Yes

12.

How satisfied were you with the amount of time required on the day of delivery?

10

13.

How satisfied were you with the condition of your vehicle (washed, free of marks, etc.) upon delivery ?

10

14.

Were you provided an overview of or introduced to someone in the Service Department?

Yes

15.

Were you contacted by your salesperson or a representative from our dealership after delivery to determine if everything was to your satisfaction?

Yes

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Steven and Mariorie .
December 27,2010

Dear Paul:

Enclosed is the extra key for the 2007 Outback. Thank you again for all your help with
the purchase of our 2008 Cayenne. I have never had such a pleasant experience shopping
for an automobile. Your personal attention, knowledge and patience made the process
very enjoyable. We are also completely satisfied with our Cayenne. I had it out in the
snow yesterday and it exceeded all my expectations. The traction and stability on the ice
and snow covered streets was tremendous and it handles and rides like it just came off the
assembly line.

Please thank Brenda, Jeff and everyone else on the team at Loeber Motors for their part
in making our experience so satisfying. It's nice know that there is still a business that
knows the importance of first class customer service.

Sincerely,

R. Coons

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Brenda

Thank you for being the best of all dealer internet managers I have contacted during my last auto purchase research.
 
Rick Garfinkle, did an excellent job as well: he sold me the car and showed me more about it than what I was expecting…
 
Thanks and Best wishes for a Healthy and Happy 2011!
Constantine G.

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Hello Brenda,

 
Already done! Rest assured Loeber received a very favorable response! As I said in my survey, I will definitely let anyone who wants to know all about your dealership.
 
I want you to know why I chose Loeber to begin with. First and foremost it's a credit to Loeber to have embraced the Internet as a method used to purchase a vehicle.  We now live in a world with smart phones and instant Google searches. My parents grew up in an analog world, currently we are living in a hybrid analog/digital world, with the following generation being brought up full digital! Not all dealership have embraced Internet sales as you have, which, in my opinion puts them in a competitive disadvantage. My time is valuable and I don't have the time to travel from dealership to dealership. After I put in a quote request via the Internet I started receiving phone calls from all of the dealers, it wasn't until Ann Sergesketter from Loeber called that I has able to have my first clear, distortion free conversation that didn't break up on me. Thank God she didn't call me on a cell phone like the prior dealerships did. There connections were either completely non-comprehensible or ended up being dropped entirely! After my conversation with Ann, we were able to continue our negotiations via email. It was a great experience! Since I knew what I wanted and the options I wanted Ann and I were able to come to a agreement in very little time, all without having the sacrifice time and travel. When I did need to meet with Ann she had all of the paperwork needed to start the order process completed in under 30 minutes!
 
Even though I had to wait a long time to receive me ML63 and Ann has since left Loeber I was put in touch with Mark Sarros to pick up my vehicle. Mark had the ML63 prepare as requested when I placed my order. It had a full tank of gas, and all of the paperwork was ready for me upon my arrival. I was surprised at the technical knowledge Mark portrayed while he walked me through the various features of the ML63. Mark is a tremendous asset to your staff. He's knowledgeable, friendly, gets the job done, and was willing to do whatever it took to make me satisfied.
 
So I thought you show know, while it's easy to take the time to criticize when things go bad, I have taken the time to let you know when things go unexpectedly right! I was expecting at some point for the shoe to drop and discover some unscrupulous dealership shenanigans, horror stories that I've read about that occur far to often. To my surprise it never happened! You and the entire staff at Loeber should be proud of the staff you have amassed, honest, trustworthy, knowledgeable. The overall experience was beyond expectations!
 
I will definitely be recommended Loeber, and in particular, Mark Sarros to anyone who inquires about my purchasing experience. So, as to your query about how I would rate Loeber, "Outstanding" or "Truly Exceptional"? I say Yes to both and add "Honest", "Trustworthy"! Loeber is an exceptional credit to the entire Mercedes brand. Keep up the great work, you are definitely above and beyond any of the other dealerships that I have encountered recently.
 
Best Regards,
 
Joseph R.
______________________________________________________________________
 
Herb,
 
I wanted to let you know about my experience at your dealership and working with James Jajou.  I have worked in the car business for 8 years and my Father has been a GM at a Ford store for over 30 years, so I have been around and amongst salesman for a while.  I feel that James was professional, friendly and worked with me as a consultant rather than a typical salesman.  He was very knowledgeable about product and was very thorough when demonstrating the vehicle and it’s features.  Obviously, Mercedes Benz can sell itself, however James really took the time to make sure I understood all the bells and whistles. 
 
Unfortunately, we could not strike a deal on the Silver 2007 MB CLS 550.  Honestly, I am still interested in pursuing this deal.  I don’t believe our numbers are that far apart where it would not make sense for both of us.  I was in this week and had the black 2006 MB E500 with 60k mileage for a trade-in.  The bottom line is that my budget will not allow me to finance over $42,000.  I was going to be able to put $6000 down and I can add an additional $600 to help make this work. 
 
I work in a business where we live or die by referral and repeat business.  I was referred to you buy Mr. Rasof, which is a customer of yours.  Any time that I experience good service and fair prices, I become a referral generating machine and I let everyone know where I made my purchase.  My wife is an Acura fan and I have worked with Greg Pew at Continental Acura in Naperville for the last 7 years.  We have purchased 5 vehicles from him and I have sent everyone that I know to see him for their purchase needs.  I would like to have the same relationship with Loeber Motors. 
 
Again, I would love to do business with you and I hope we can make this initial purchase happen.  I generally trade my vehicle in every 24 months. 
 
Thanks in advance!
 
 
Bobby S.
VP of Mortgage Lending
Guaranteed Rate Direct

_______________________________________________________________________________

April 4, 2011

To Whom It May Concern:

I just wanted to take the time to write a letter, telling you how pleased I am with my new

purchase of a certified pre-owned 2008 C300 4Matic from Loeber Motors. What a

fantastic car! I’ve dreamed of owning a Mercedes for many years, and I’m happy to say

that the car meets and exceeds my highest expectations.

My salesperson, Adelina Grama was very helpful with the sale, showing me the features

of the car. She impressed me with her knowledge of the product and her personable sales

style. She’s a great asset to your company.

Sales manager Herb Strauss went above and beyond the call of duty with his attention to

detail and his great communication skills. He returned all of my calls quickly, and he is

also a great asset to Loeber motors. There were a few other people on the staff, as well,

who were extremely helpful to me during the purchasing process. I thank them all for a

positive purchasing experience.

I’m proud to be a Loeber customer, and will gladly recommend the dealership to friends

and family.

Sincerely,

Greg Fishman

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